Terms & Conditions

1. Introduction

1.1 These Terms and conditions are provided to outline in simple text the services provided by Sheepham Saddles, Unit B4 Torland Court, Yelverton Business Park, Crapstone PL20 7PE.

1.2 Sheepham Saddles reserve the right to amend, change or simply update these terms and conditions at anytime.

1.3 We reserve the right to remove, amend or update the website for any reason and at any time without notice.

1.4 It is your responsibility to have access to the website and to read through our terms and conditions thoroughl.  If you are not in agreement with the terms you should not use any of our services.

1.5 All products are sold as is and it is your responsibility to have them checked by a professional of your choice during your 3 day trail to confirm they are fit for the purpose they are intended for.  Care must be taken when trying new equipment and Sheepham Saddles can not be held accountable for any accident or injury that may occur.

1.6 Saddle fitters listed on the page ‘Fitters in your area’ are there purely for information purposes and are under any recommendation by Sheepham Saddles.  We therefore accept no responsibility for any services they may offer.

1.7 No repairs are carried out by Sheepham Saddles and we take no responsibility for the work carried out  – we purely offer our services to link

2. Placing an Order

2.1 On placing an order you are legally bound to our terms and conditions

2.2 It is your responsibility to check product description and pictures before placing an order

2.3 In the event that details, pictures or price are incorrect or the item has become unavailable we reserve the right to cancel an order.  Should this happen you will be notified.

2.4 Sheepham Saddles aim to dispatch orders placed before 2pm the same working day.  In the event that this is not possible we will notify you but Sheepham Saddles will not be held responsible for an inconvenience caused.  Should there be any considerable delay we will endeavour to inform you.

2.5 Some International orders may require additional information to confirm identity and payment card ownership.  These may include, but are not limited to, utility bills and a copy of photo ID and will be requested via email upon placing an order before an order can be dispatched.

3. Delivery

3.1 All orders are sent via DPD Local and charged in accordance to the prices and delivery times shown on the page ‘Delivery and Trials’ with a maximum of 2 saddles per delivery.  In the event that a delivery is delayed for any reason Sheepham Saddles will not be held accountable for any inconvenience that it may cause.

3.2 It is your responsibility to ensure someone is present on the day of delivery, failure to do so will not result in a prolonged trail period.

3.3 It is your responsibility to sign for the parcel on arrival and to report and photograph any damage caused in transit before opening the package.

3.4 For any Non UK delivery enquires please contact us before purchase on +447478467610 or email us on info@sheephamsaddles.com

4. The 3 day Trial Period (For saddles delivered to a UK address only, no 3 day trial will be given on International orders)

4.1 Your 3 day trial period is inclusive of Saturdays, Sundays and public holidays the trial starts on the delivery date of your order or the day of collection if collecting in person , any saddles being returned must be listed and submitted on a Returns form no later than 3 pm on the 3rd day and be suitably packaged as per our guidelines and available for collection between 8 am and 6 pm the next woking day the cost of returning an order is listed on the the page Delivery and Trials’ and this will be deducted form the refund given.

4.2 It is your responsibility to inspect any saddles you have on trial immediately after they arrive and contact Sheepham Saddles via email sales@sheephamsaddles.com if the condition or description of the saddle is not in accordance to the advert.

4.3 Any saddles you have on trial from Sheepham Saddles are your responsibility and you must therefore take great care in looking after them, they must not be exposed to wet weather, ridden in jeans or trousers with back pockets, saddles are to be stored on a saddle rack when not on a horse, no saddle should be sat on unless on a suitably sized horse or pony any saddle that comes back damaged structurally or cosmetically may only be liable to a partial refund or in some cases no refund will be given at all, this will be at the discretion of Sheepham Saddles

4.4 Any saddle that is not returned in a clean condition is subject to a £10 cleaning fee.

4.5 If a saddle is sent with a protective saddle cover the same saddle cover should be returned with the saddle, failure to do so may result in you being charged to replace it.

4.6 It is your responsibility to ensure someone is present between 8am-6pm on the day of collection.

4.7 The collection address may be different from the delivery address, please make sure you submit the address you would like the parcel collected from on the Retuns form.

4.8 If our courier is unable to collect the parcel due to there being knowone present or the parcel is not ready you may be subject to a fee of £10 +VAT for rescheduling a collection this is at the decretion of the Courier in addition you may be liable for a £25 per day late return charge should this effect the return date of the parcel to Sheepham Saddles

4.9 Refunds will be initiated within two working days of the saddle/s being returned, it may take  several days for your bank to allocate the funds to the card used.

4.10 If you wish to return a saddle in person an appointment to do so will need to be made and the saddle must be returned by 5pm the day after the 3 day trial has ended.Failure to do so may either result in a £25 per day late return fee or we may reserve the right to refuse a refund.

5. Selling your saddle

5.1 Saddles being sent to us either to be sold on a sale on commission bases, part exchange or outright purchase must be clean and mould free, any saddle not in satisfactory condition will be subject to a £10 cleaning fee.

5.2 If we dispute the condition of any saddle on arrival or inspection the saddle may have to be either returned to you or a new sale price agreed, should the saddle need returning you will be liable for all return costs that occur,the saddle can be returned using our service, please see ‘Delivery and Trial ‘ page for our postage prices, alternatively you may at your own risk use a courier of your choice to collect the saddle.

5.3 Should you wish to remove a saddle you have placed with Sheepham Saddles on a Sale on commission basis you may do so at any time providing the saddle is not out on trial,Please allow 7 working days from the date in which written notice is sent to info@sheephamsaddles.com for your saddle being ready for return, you may use our courier service or choice at your own risk a courier of your choice, any return postage costs will be your responsibility cost of returning a saddle, please see our delivery prices on the page ‘Delivery and Trial ‘ . Any Saddle that is actively listed on the website at time of removal form Sheepham Saddles will be subject to a £20 Sales preparation fee.

6. Cancellations

6.1 For items brought through our website other than used  saddles that are dispatched on a 3 Day trial bases where we hold your funds until 3pm on the third day before accepting point of sale, you as a UK Consumer, under the consumer contracts regulations you have the right to cancel an order within 14 days without reason.The cancellation period expires 14 days from the date your order is delivered. If Any products have been custom made, used or are new and removed  from packaging then these rights do not apply.

6.2 Termination of order before goods are received is at the discretion of Sheepham Saddles and will be subject to our £10 handling fee.

6.3 It is your responsibility to inform us via post or email info@sheephmasaddles.com before the 14th day period is up quoting the order reference and stating that products in question are still in original packaging and or un used, Any open/ used products may only be subject to a partial refund or in some cases will no longer be eligible of any form of refund.

Shopping Cart
Scroll to Top